Upgrade Policy
 
  Upgrades
All legally purchased and registered owners of Media Connexus software within 2 versions of the most recent release being offered as an upgrade are eligible to purchase the software at the upgrade price. You will be required to provide your email address used when originally purchasing the product or registering the product and prior version serial number to purchase the upgrade. All users who purchased the product through a reseller must contact the reseller for an upgrade or contact Media Connexus with the reseller's order number used to purchase the product. Each serial number will only allow one free download upgrade.

Free Upgrades
All legally purchased and registered owners, who purchased software within 30 days prior to the announcement date of the new version, or through a special free upgrade promotional offering, have 45 days after the release date of the new software to claim their free upgrade. Free upgrades are only AVAILABLE FOR A LIMITED TIME. You will be required to provide your email address used when originally purchasing the product or registering the product and prior version serial number to retrieve your free upgrade. All users who purchased the product through a reseller must contact the reseller for a free download upgrade or contact Media Connexus with the reseller's order number used to purchase the product. Each serial number will only allow one free download upgrade.